Hospitality Manager Level 4
As a hospitality managers, your core knowledge, skills and behaviours are aligned. Common to all managers in this role is your passion for exceeding customers’ expectations.
Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills.
- Business Analysis & Understanding
- Legislation & Technology
- Sales & Marketing
- Financial Performance & MIS
- Equality, Diversity & Inclusion
Hospitality Team Member Level 2
As a hospitality team member, you have to be adaptable and ready to support team members across the business with fantastic hospitality skills and knowledge.
Hospitality team members recognise customer needs, know how to match them and work as part of a team to ensure that every customer feels welcomed and looked after.
- Customer Service and Focus
- Customer Feedback
- Business Efficiency & Controls
- Legislation & Environmental Impact
- Teamwork and Equality
- First Line Supervision
Hospitality Supervisor Level 3
As a supervisor, you provide vital support to management, and are capable of independently supervising services and running shifts.
Supervisors work under pressure delivering fantastic customer service and motivating a team is essential to their role. The supervisors may specialise or work across a variety of functions which reflect the multifunctional nature of the industry.
- Understanding your Business and your team
- Personal and Team Development
- Financial Performance
- Business Risks Analysis and Legislation
- Sales and Marketing
Operations / Departmental Manager Level 5
As an operations/departmental manager, you manage teams and projects to deliver on the organisation’s strategic goals.
Operations managers are accountable to senior managers or business owners. Key responsibilities may include creating and delivering operational plans, managing projects, leading teams, financial and resource management, coaching and mentoring.
- Operational Planning & Management
- Financial Management & Performance
- Leading & Managing People
- Relationships & Stakeholder Management
- Self-Awareness & Decision Making
